How To Contact Snapchat Support: 3 Ways
Running into issues with Snapchat and need to contact the Snapchat support team?
Perhaps there is an outage, you are having issues with the app or want to simply clarify something with the Snapchat team?
The company offers a robust support service so its users can fix more problems on their own.
However, if Snapchat users don’t find a helpful solution there are different ways to get a hold of the support team.
I will show you today:
- How to contact Snapchat support via Snapchat website
- How to contact Snapchat through the Snapchat app
- Contacting company via the Snapchat Support Twitter account
So if you are in the middle of an outage or you have another issue, hang tight in there, help is coming!
How To Contact Snapchat Support?
Here are all the ways in which you can get in touch with the Support Team.
1. Contact Snapchat Support via Website (Snapchat Support Page)
You can directly contact Snapchat customer service and support teams through the website. Here’s the link.
When you visit the page you’ll see that they only offer limited support options.
The site offers quick tips and solutions to common problems and does ask for your email if the issue is more complicated.
However, the company takes around 1 to 3 workdays to reply to reports through the site.
2. Contact Snapchat Customer Support From The App
Contacting Snapchat through the app is not faster than doing so from the web. But it is more convenient for most Snapchat users.
Start by logging in to your account, then:
Step 1: Access the Snapchat App And Click on Your Profile
From there, search for the gear icon on the top right corner of the screen.
Step 2: Scroll Down To The “I Need Help” Section
There, click the said option and you’ll be taken into a new screen.
If you have an older version, you’ll need to look for the “More Information” section and tap “Support”.
Step 3: Click The Big Orange “Contact Us” Button
You’ll be taken into another section where you’ll be able to narrow the issue.
Step 4: Pick One Of The Services
A similar menu from that one from the web will appear.
Each article will enlist a problem and a potential fix to it.
They have a lot of inquires regarding the meaning of pending messages on Snapchat and locked Snapchat accounts.
Try searching for your inquiry before contacting them.
If the solution they offered was not sufficient, the Snapchat app will let you send them a message.
You’ll need to provide an email and a phone number.
Again, they’ll take between 1 to 3 workdays to respond.
3. Contact Through The Snapchat Support Twitter Account
It may sound ironic, but your best way to get to them is through Twitter.
The Snapchat Support Twitter account is always answering questions from users.
To get their attention on Twitter, simply tag them with their handle @snapchatsupport followed by your question.
If it’s a private inquiry that just you should see, send them a Twitter DM.
If it’s not a private matter, try tagging them directly.
As the issue you report may be shared by other users.
Making these issues public knowledge will turn them into a priority for the app.
That way, they’ll get fixed faster.
Is there a Snapchat Support Number I Can Call?
At this moment, Snapchat support phone number to call does not exist.
However, Snapchat users can contact the Snapchat Support Service simply by using their phones.
In a way, it’s the same thing. Just a bit less personal and it will take a longer time.
Snapchat Support FAQ
What Is a Snapchat Support Ticket ID?
It is the ticket you get after submitting a report. It is mainly used to keep track of said report, no matter if it was for an outage or a logging issue. Other than that, it has no other user.
Karen is a senior technical writer and copywriter at Hypegrowth. Her area of expertize are social media apps and new media.