How To Contact TikTok Support: 3 Ways

 

TikTok has become one of the biggest platforms to connect with people and share experiences with other users.

But, as you might guess, this company is not perfect. There are common issues that can affect your TikTok profile without an apparent reason.

In this case, submitting a report with information about your specific problem is the best way to fix the issue.

But, how do you submit those reports? If you don’t know how to proceed, then read this guide to get precise information about the following topics:

• How to contact TikTok support by different means;
• Best ways to resolve issues that your TikTok accounts might have;
• How to quickly ask a question to the support team.

Reasons to Contact TikTok

TikTok, just like other social media companies, wants to offer their users and customers a great video and social experience on their site.

Nevertheless, this can’t always be achieved. Some TikTokers reported outages in the platform (check the link), but they were quickly resolved by TikTok.

That’s why TikTok implemented a specific page ( Help Center) with helpful information for users to quickly identify the status of some problems, such as:

• An account has been banned, which might happen due to a lot of reasons;
• The app continuously crashes, which is a problem mostly related to your device;
• Problems with TikTok followers count;
• Issues accessing the app on some specific platforms.

How to Contact TikTok Easily

Fortunately, contacting the TikTok team is really easy.

Nevertheless, we recommend you identify the problem before submitting reports. Is your account banned? Do you have problems accessing the site or the app?

You need to share this information in the report so the issue can be resolved rapidly and efficiently.

Contact TikTok in the Mobile App

We all agree that using the TikTok app is way better than browsing the desktop site, right?

Well, if you have a problem and need to submit a report, just follow these quick steps.

Step1: Find the option to “Report a Problem”

You need to tap on the three dots that appear in your profile. Then, scroll down and find the following option:

A lot of common issues will appear on the screen. If you find the solution to the reported problem, good for you! If not, tap here:

Step2: Send a Message to TikTok

If you didn’t find a solution in your account, then tap this option:

You will need to describe the issue. Edit the text as much as you can so you make it comprehensible.

After you finish, just submit the report on the page that appears:

Contact TikTok by Email

There are many main TikTok emails that you can write to:

• global: business-servicesupport@tiktok.com
• US: creator-marketplace-support@tiktok.com
• Canada: creator-marketplace-support@tiktok.com
• Europe: eu-creator-marketplace@tiktok.com
• India: TCM_IN@tiktok.com
• Japan: TCM-JP@tiktok.com

You can send them the reports via email, but they might take a while to respond.

Step 1: Write the Email

Quickly explain what happened to your account. Remember that companies such as TikTok receive thousands of emails every day, so be sure to elaborate your inquiry or question clearly.

Step 2: Wait for a Follow Up

Emailing TikTok might be a slow process, but if you agree to wait for a while, then you must have some patience.

They usually prioritize the contacts made by TikTok Influencers. Better late than never!

Contact Support on the TikTok Website

This might be the best option available. Access the TikTok page and find the Feedback Form or just by click here.

Step 1: Fill Out the TikTok Form

Filling the form is really easy. Putting the username of your account is optional, but we highly recommend you do it.

Step 2: Share Your Question and Wait for an Answer

With a little bit of luck, you will receive an answer soon enough. Keep in mind that you can attach files that explain the issue you are having with the platform.

That’s how you contact the support team of this video platform! We hope this guide was useful for you - to access more content, keep checking GrowFollowing.

TikTok Support FAQ

Is it Possible to Call TikTok?

No. There are no official numbers to receive TikTok help by calling.

What’s the Fastest Way to Contact TikTok?

The best way to contact TikTok is by using the website’s contact form. Either way, all methods explained here should help you to solve all of your problems.

About the author

Karen

Karen is a senior technical writer and copywriter at Hypegrowth. Her area of expertize are social media apps and new media.