How to Delete Crypto Com Account
To this date, Crypto.com is now one of the leading coins exchange services around.
You can buy, trade, and sell cryptocurrencies on the site, which is why there are now more than 10 million users registered on the platform.
Nonetheless, Crypto.com isn’t the only exchange website where you can buy Bitcoin or any other currency.
The circumstances that might lead you to get your account deleted can vary, but you are on your right to do so.
Deleting your account means that you won’t be able to recover personal data and more information on your profile, so be sure to carefully think about it before doing so.
In this article, we will give you more information about the following topics regarding your crypto account:
- How to delete Crypto Com account;
- Things you must consider before deciding to delete your Crypto.com exchange account;
- What happens to remaining balances on closed accounts?
What Happens When You Delete Crypto.com Exchange Account?
Creating a Crypto.com account is a really easy process.
Most users earn a sweet signup bonus and are able to use all features once they verify their information.
They can search for many currencies to trade on the exchange, so what circumstances might lead someone to delete their Crypto account?
Well, there are many reasons out there.
Maybe you are not happy with the services of the platform, or maybe your visa card is not working as it should.
Whatever the reason is, you can delete your Crypto.com account wherever you want, but there are some things you need to know before starting the request.
Pro Tip: Crypto.com vs. Binance: which one is really better?
They can both be downloaded from Google Play, you can easily sign in to their platforms, and there’s the possibility to buy bitcoin on each app.
Looking for a face-to-face comparison? Search no more! Read our blog post to learn more.
1. The Platform Will Keep Your Crypto.com Account Data
Your personal information is the core competency of the platform once you create a Crypto account.
According to local regulations, your information will keep stored for at least five years.
Note that there’s no way to entirely delete your data, and it can be way more than five years for the company to start a full deletion process.
Learn more about this topic by reading Crypto.com Privacy Policy.
2. You Need to Withdraw the Remaining Balances on Your Crypto.com Account
All remaining balances must be taken out from the Crypto.com account before closing it.
You might initiate a bank transfer of the remaining balance, and it must be performed as soon as possible.
Nonetheless, keep in mind that there is a minimum withdrawal limit.
If the funds you have on your Crypto account are less than the minimum withdrawal limit, then you might need to send the crypto to an external wallet instead.
Otherwise, deleting your account means that these funds will forever be lost in the app.
3. There’s a Fee For Canceling Your Crypto.com Visa Card
If you delete your Crypto.com account, you are also canceling your Crypto.com Visa Card.
You can’t have the Visa Card without having a Crypto account active, so keep this in mind before erasing your accounts.
What’s more, note that there’s a 50 USD fee for closing your Crypto.com account if you have an active card.
Thus, have the money ready before closing your crypto account!
How to Delete Crypto Com Account
Now, let’s delete your Crypto.com account.
Keep in mind that you can always create new accounts if you want, but the one you are about to delete can’t be recovered.
Read Also: You need to add money to Crypto.com if you want to purchase coins and other digital assets.
We have written a blog post about this matter, so go and read it if you want to know how to do it in this app!
Step 1: Get Things in Order on Your Crypto.com Account
First things first - get the funds out of your Crypto.com account.
You can sell crypto on Crypto.com before deciding to erase your accounts.
That way, there won’t be assets there when the moment to delete the accounts comes.
Once again, failing to properly withdraw the funds might result in your money being lost forever.
Step 2: Send an Email from Your Registered Email Address
You can only start a deletion request via your registered email address.
That being said, support won’t take into account any request started via a secondary email.
So, go to your email provider’s website, and log in to your registered email address on Crypto.com.
Step 3: Contact Crypto.com with the Following Information
You need to send an email to contact@crypto.com.
This is the only way to delete your Crypto.com account, so there isn’t a way around this process.
You need to take a picture of yourself and write on a piece of paper the following information:
- Today’s date: obviously, “today’s date” refers to the date you are sending the email;
- Your full name: you need to write the very same name linked to your account;
- “Crypto.com” - finish the note by writing “Crypto.com” on the piece of paper.
The platform will never ask you for your password or the credentials of your account.
Also, the subject of the email must be “Close Account.”
Step 4: Send the Email and Wait for an Answer From the Support Team
Once you contact support, you need to wait for an answer.
There are other ways to contact support - just tap the hamburger menu icon on the app and look for the chat icon.
Nonetheless, when it comes to deleting accounts, the support team will only consider requests sent via email.
They usually take between 24 and 48 hours after contact to respond.
Step 5: Delete all the Apps Installed from Crypto.com
After the account gets deleted, you need to delete the app from your iPhone storage or your Android Device memory.
Now you will be really done deleting your Crypto.com account!
For more information related to Crypto.com, you can always check GrowFollowing’s articles.
Delete Crypto.com FAQ
Can You Delete Your Crypto.com Account from the App?
No, you can’t. Instead, you need to contact the support team in order to correctly delete your profile on Crypto.com.
Can Closed Accounts be Recovered?
When you close account on Crypto.com, you are not able to recover any data related to it.
You might create a new user if you want.
However, creating a new user implies that you’ll need to complete all verification processes from the beginning.
Steve specializes in cryptocurrency and finance. As a born researcher, he won’t leave any stone unturned when it comes to topics he covers.