Why Is Spotify Not Working & How To Fix It
Is your Spotify app glitching and not playing any music?
But fear not! Almost every problem has a solution.
And you have just arrived at the best Spotify troubleshooting guide.
Learn:
- Why is Spotify not working?
- What are the most common problems with Spotify?
- How to fix Spotify if it’s not working?
Why Is Spotify Not Working?
Consumer apps fail all the time, they are not perfect! And the Spotify music app is no exception.
The app might not be working for a variety of reasons, including but not limited to:
- Corrupted local files
- Issues with an operating system like Windows or Android
- A poor internet connection
- Platform-wide and local outages
There are also apps like Facebook or Discord that connect to Spotify to play different songs.
If they weren’t set up properly, those connections will cause trouble.
The good news is that there is a quick fix to most of these issues.
But the first thing you need to do is to check if the problem is local or if it’s global.
How To Tell If There Is A Possible Spotify Outage?
Spotify outages are caused by the underlying network infrastructure and can affect millions of users around the globe.
To check if that’s the case, you can use third-party apps.
The most popular one is Downdetector.
Third-party sites like Downdetector constantly monitor reports from Spotify users and check the status of the servers.
If Spotify appears to be down, then we are sorry, there is not much you can do about it.
Large outages are usually fixed within hours so just be patient!
But if that isn’t the case, then there are multiple fixes to try so you can listen to music again!
What Are The Most Common Problems With Spotify?
Understanding the problem with your Spotify account is the first step you need to take to find a proper solution.
Here are the most common issues that users experience with the Spotify App:
- There is no sound.
- The music stops at random times while listening.
- Playlists are not loading.
- You can’t download songs.
- You can’t access daily mixes.
- The app “accidentally deleted” one of your playlists.
If you have any of these issues, you may be able to fix the issue on your own.
How To Fix The Spotify App Problems If It’s Not Working?
We encourage you to try all these fixes in order.
As they go from easiest to hardest to do.
Without further delay, here are six solutions to fix your Spotify app.
Fix 1: Close And Reopen The Application
Simply close and open the application.
Sometimes, the simplest solutions are the ones that work best.
Fix 2: Make Sure The App Is Up To Date
Try updating the app on your Android or Apple device.
To do so, just go to the Spotify store page.
- Step 1: Open the Google Play Store on your android device or the App Store on an iPhone.
- Step 2: In the search bar, search for Spotify to see if there is an update.
- Step 3: If there is, install it and restart the app so it’s up to date.
Log into your account to see if everything is fixed.
Apps don’t always update on their own.
You can change them to auto-update on the settings menu from your device (be it Android or iPhone).
Fix 3: Clear The App’s Cache or The Browser’s Cache For The Spotify Website
This works for all versions of the app:
- Step 1: Open Spotify
- Step 2: Tap on Settings (Gear Icon).
- Step 3: Scroll down until you see “Storage”, tap the option.
- Step 4: Click on clear cache.
When you delete your clear data like this, apps do a “soft reset”.
You can clear the cache data for the website version as well.
However, each internet browser has its way to delete the cache.
As long as you find the settings screen on the browser, you’ll be able to do it.
Fix 4: Restart Your Device
If you are still experiencing problems, there might be an issue with your phone or computer.
To restart your computer or phone simply tap the power button on your device.
Fix 5: Check Your Internet Connection
Maybe you are simply offline, but then again…How are you reading this article?
Jokes aside, try restarting your modem and if that doesn’t work, contact your Internet Service Providers.
Fix 6: Contact Spotify Support
If everything else fails, you can always reach out to their support team.
It might be the only way left to fix the issue.
You can contact Spotify’s support team through their Twitter account at @SpotifyCares.
If you don’t have Twitter, you can contact them through their site.
Here’s the link to send a report of the issue.
Make sure to send them any error code so the platform identifies the issue faster.
Note: If the issue wasn’t solved, it’ll be a good idea to cancel your Spotify Premium subscription.
You don’t need to pay for a music service that doesn’t work.
Spotify Not Working FAQ
Why Does Spotify Just Stop Working?
It may be due to issues with Windows, your browser, or your connection.
It’s hard to know why your Spotify app might not be working.
However, you could try several solutions like the ones listed above to fix the problem.
Why is Spotify Not Working On iPhone?
iPhone users might experience issues with Spotify due to a bad internet connection, or due to corrupted data.
Many things cause issues, but deleting the cache data from Spotify’s settings will fix most of those issues.
Karen is a senior technical writer and copywriter at Hypegrowth. Her area of expertize are social media apps and new media.